Dallas-based Securus Technologies announced that it would be releasing a series of reports highlighting security breaches and fraud committed by its competitor Global Tel Link.
According to an investigation conducted by the Louisiana Public Service Commission (LPSC), Global Tel Link has engaged in a pattern and practice of bilking customers out of money and intentionally committing widespread fraud for nearly two decades.
Securus CEO Rick Smith made it clear that he is unhappy with the recent reports, and he will do whatever it takes to shame GTL into behaving above board. “We need to have accountability in our industry,” said Smith. “This entire incident puts a black eye on what we do, and we don’t need that.
The LPSC has outlined many issues involving GTL. “People have been complaining about this company for years,” said a prison insider. Some of the worst violations include unlawfully double billing customers for a single call, the illegal practice of clock advancing, illegally adding on packages not requested by the customer and ignoring rate caps sanctioned by the Federal Communications Commission (FCC).
The violations were purposeful and mean to defraud customers, according to an FCC official. The worst part about what Securus did is defraud customers who are poor. “The took advantage of individuals who are the least likely to afford it,” said the official.
Louisiana taxpayers were overcharged by millions of dollars.
Smith said he is intent on helping the industry maintain its integrity. If that means putting companies like GTL on the hot seat then so be it.
Securus Technologies is one of the largest law enforcement technology companies in the world. They serve over 4,500 locales world wide. Securus recently launched its state-of-the-art video chat service, which allows prisoners and their loved ones to link up without visiting the correctional facility in person.